Terms and conditions

Green Omega AS follows the Consumer Ombudsman’s standard terms and conditions for e-commerce

PARTIES

The seller is Green Omega AS, org.no. 916 941 927, Torggata 14, 5200 OS, kundeservice@greenomega.no. The buyer is the person, or company, that is stated when ordering.

PRICE

The price quoted for the goods and services is the total price the buyer must pay. This price includes all fees and additional costs. Additional costs that the seller has not informed about before the purchase, the buyer shall not bear.

AGREEMENT

The agreement is binding on both parties once the buyer has sent his order to the seller.

However, the agreement is not binding if there is a typo or typo error in the offer from the seller in the order solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such a mistake.

PAYMENT

The seller may claim payment for the item from the time it is shipped from the seller to the buyer.

If the buyer uses a credit or debit card on payment, the seller can reserve the purchase price on the card when ordering. The card will be charged the same day the item is shipped.

When paying by invoice, the invoice to the buyer is issued upon shipment of the item. The payment deadline is stated on the invoice and is at least 14 days from receipt.

Buyers under 18 cannot pay with subsequent invoice.

DELIVERY

Delivery is made when the buyer, or his representative, has taken over the goods.

If the delivery time is not stated at the time of ordering, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer (to the specified address in Norway) unless otherwise agreed between the parties.

RIGHT OF WITHDRAWAL

The buyer may regret the purchase of the goods in accordance with the right of withdrawal.

When subscribing to Algo-3, the buyer can keep the first delivery of a free sample. Shipping and handling fees will not be refunded if the subscription is canceled.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline starts when the goods are received. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.

The withdrawal period is considered to be complied with if a message has been sent before the deadline expires. The buyer has the burden of proof that the right of withdrawal has been invoked, and the notification must therefore be in writing (withdrawal form or e-mail).

The withdrawal period starts from the day after the last delivery has been completed. Along with the delivery, the seller shall deliver a standardized withdrawal form. Items opened cannot be returned.

When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal. The buyer covers the direct costs of returning the item.

The seller is obliged to repay the purchase price to the buyer without undue delay, and within 14 days from the seller was notified of the buyer’s decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer.

SELLER’S RIGHTS

If the buyer fails to pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the part of the seller, the seller may, according to the rules of the Consumer Purchase Act Chapter 9 withhold the goods, demand fulfillment of the agreement, demand the agreement terminated and claim compensation from the buyer.

The seller may also, according to the circumstances, be able to claim interest on late payment, collection fees and a reasonable fee for uncollected goods.

The seller can maintain the purchase and demand that the buyer pay the purchase price.

The Seller may terminate the Agreement if there is a substantial payment default or other material breach on the part of the Buyer.

If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price in accordance with the delay interest law. In the event of non-payment, the claim may be sent to debt collection upon prior notice. The buyer can then be held responsible for fees under the Debt Collection Act.

If the buyer fails to collect unpaid goods, the seller can charge the buyer with a fee of NOK 120 incl VAT. The fee shall cover at most the seller’s actual outlay to deliver the item to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

PERSONAL INFORMATION

Responsible for processing personal data collected is seller.

Unless the Buyer consents to anything else, in accordance with the Personal Data Act, the Seller may only collect and store the personal information necessary for the Seller to carry out the obligations under the Agreement. The Buyer’s personal information will only be disclosed to others if it is necessary for the Seller to execute the agreement with the Buyer, or in statutory cases.

Our website uses various forms to collect contact information (including your name, address, phone number and email address) so that you can place your order, request information and help. We securely receive and store information you provide.

Any information you provide to us, including through mail, telephone or other communication through our customer service or sales department, is treated as confidential information and will not be shared with anyone else. Information collected is used only to make delivery or to contact you in connection with any queries.

If you have given us permission to send you an e-mail, we will only rarely do it when we have information that we think is useful for you or for special offers.

If you wish to reserve yourself from further e-mail, there will always be a link to unsubscribe from the last received e-mail. You can also contact us at kundeservice@greenomega.no.

COOKIES

Seller uses cookies. A cookie is data that is stored in your browser that will provide you with a better and more relevant user experience when visiting our website.

Seller uses cookies to help visitors to our site make shopping easier. We also use cookies so that we can make our website even more user-friendly in the future.

This information is stored anonymously in your browser.

CONFLICT RESOLUTION

Complaints are addressed to the seller within a reasonable time. The parties shall endeavor to resolve any disputes in amicable terms. If this fails, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on tel. 23 400 500 or www.forbrukerradet.no.